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Terms and conditions

Formcase International Trading LLC · DAMAC XL Tower, Office 1008, Business Bay, Dubai
+971 800 06512070 · [email protected]

General terms and conditions of Formcase International Trading LLC
Last updated: October 2026

1. Scope

  1. These general terms and conditions apply to all contracts for the supply of goods between Formcase International Trading LLC, DAMAC XL Tower, Office 1008, Marasi Drive, Business Bay, Dubai, United Arab Emirates ("Formcase" or "we") and our customers that are concluded via this website, by email, by phone or on the basis of a Formcase quote.
  2. Customers may be consumers or businesses. A consumer is any natural person who concludes the contract mainly for private purposes; a business is anyone acting in the course of their trade or profession. Public-law legal entities, in particular school authorities, schools, universities and public bodies, are treated as businesses. Provisions that apply only to consumers or only to businesses are marked accordingly.
  3. For businesses these terms also apply to all future transactions. Deviating, conflicting or additional terms of the customer do not become part of the contract unless we expressly agree to them in writing, even if we deliver in knowledge of such terms.
  4. In public tenders and framework agreements, the terms agreed there take precedence over these terms where they differ.

2. Offers and conclusion of contract

  1. The presentation of products on this website is not a legally binding offer but an invitation to send an enquiry. No prices are shown online; with "Add to quote" you put together a non-binding quote request.
  2. In response to your request you receive an individual written quote from us (usually by email) with prices, shipping costs, delivery time and payment terms. Unless stated otherwise, our quotes are valid for 30 days.
  3. The contract is concluded when you accept the quote in writing or in text form (e.g. by email, signed quote or order quoting the quote number) and we confirm your acceptance with an order confirmation, at the latest upon delivery of the goods. For payment in advance, PayPal, credit card or Stripe, the contract may also be concluded when you complete the payment via the payment link we send you.
  4. The contract language is English or German, depending on the language of the quote. We send you the contract text (quote, order confirmation and these terms) in text form. You can view and save these terms on this page at any time.

3. Prices and shipping costs

  1. The prices stated in the quote apply. Prices for consumers include statutory VAT; prices for businesses are exclusive of VAT.
  2. Shipping costs and, where applicable, freight, installation or additional costs are shown separately in the quote.
  3. VAT is charged according to the rules of the country of delivery where applicable. For deliveries across borders, additional customs duties, import taxes and fees may apply, which are borne by the customer unless the quote states otherwise (e.g. delivered duty paid).

4. Payment

  1. We offer the following payment methods: invoice, payment in advance by bank transfer, PayPal, credit card and further payment methods offered via the payment service Stripe. The payment methods available in each case are stated in the quote.
  2. We offer payment on invoice in particular to schools, public authorities, public institutions and businesses; we reserve the right to carry out a credit check. Unless otherwise agreed, invoices are payable without deduction within 14 days of the invoice date.
  3. For payment in advance, we provide our bank details in the quote or order confirmation. The goods are dispatched once payment has been received.
  4. For payment via PayPal, credit card or Stripe, the payment is processed by the respective payment service provider, whose terms also apply.
  5. Businesses are in default without a reminder if they do not pay within the payment period. In case of default we charge statutory default interest. For businesses we reserve the right to claim further damages for default.
  6. You may only set off counterclaims that are legally established, undisputed, acknowledged by us or based on the same contractual relationship.

5. Delivery, delivery time and passing of risk

  1. We deliver to the delivery address given by the customer. Large items such as charging carts and charging cabinets are delivered by freight forwarder to the kerbside, unless something else (e.g. delivery to the place of use or installation) has been agreed in the quote.
  2. The delivery time is stated in the quote or order confirmation. Delivery times shown on the website refer to goods in stock and are non-binding guide values. Depending on the country of delivery we deliver from our warehouse in Dubai or Germany.
  3. If ordered goods are not available because our supplier does not deliver to us through no fault of our own, we will inform you without delay. In this case we may withdraw from the contract; any payments already made will be refunded without delay.
  4. Partial deliveries are permitted where they are reasonable for you. You will not be charged any additional shipping costs for them.
  5. For consumers, the risk of accidental loss and accidental deterioration of the goods passes only upon handover to the customer. For businesses, the risk passes when the goods are handed over to the carrier.
  6. Businesses must check the goods on delivery for externally visible transport damage and note it on the delivery note or consignment note. This does not affect the statutory rights of consumers; however, we ask you to report transport damage as soon as possible so that we can make claims against the carrier.

6. Retention of title

  1. The goods remain our property until paid in full.
  2. For businesses, we retain title to the goods until all claims from the ongoing business relationship have been settled in full. Businesses may resell goods subject to retention of title in the ordinary course of business; they hereby assign to us all resulting claims in the amount of the invoice. We accept the assignment. The business remains authorised to collect the claims as long as it meets its payment obligations.

7. Returns

Consumers can return goods in accordance with our returns policy and any mandatory consumer protection law of their country. Businesses, school authorities, public authorities and public institutions can only return goods if this has been agreed.

8. Statutory rights in case of defects

  1. The statutory rights in case of defects apply unless otherwise stated below.
  2. Consumers: Claims for defects can be made for at least one year from delivery of the goods, or longer where mandatory consumer protection law of your country provides for it.
  3. Businesses: The limitation period for claims for defects is one year from delivery of the goods. This does not apply to claims for damages under section 9. Businesses must examine the goods without delay after delivery; obvious defects must be reported in text form within seven days of delivery. In the event of defects, we will first provide subsequent performance at our discretion, either by remedying the defect (repair) or by delivering goods free from defects.
  4. In particular, natural wear of wearing parts (e.g. pencil tips, castors, padding) and the normal, use-related decrease in battery capacity are not defects.
  5. Please use our support to make a claim. To handle your request quickly, we need proof of purchase (invoice) and photos or a video showing the defect.

9. Liability

  1. We are liable without limitation for intent and gross negligence, for injury to life, body or health, under product liability law and to the extent of any guarantee given.
  2. In the event of a slightly negligent breach of an essential contractual obligation (cardinal obligation), our liability is limited to the foreseeable damage typical for the contract at the time it was concluded. Essential contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer may regularly rely.
  3. Otherwise, liability for slightly negligent breaches of duty is excluded.
  4. We are not liable for the loss of data on devices that are charged, transported or stored in our products, insofar as the damage would not have occurred if the customer had backed up their data properly. Liability under paragraph 1 remains unaffected.
  5. The above limitations of liability also apply in favour of our legal representatives, employees and vicarious agents.

10. Manufacturer's warranty

In addition to the statutory rights in case of defects, Formcase GmbH as manufacturer grants a voluntary one-year manufacturer's warranty on Formcase products in accordance with our warranty conditions. The warranty does not restrict your statutory rights.

11. Safety and usage information

Please observe the operating and safety instructions supplied with the products, in particular regarding the use of suitable charging cables, ventilation of chargers and charging cabinets, and the storage and handling of lithium-ion batteries. Charging carts and cabinets are intended for indoor use.

12. Disposal of electrical equipment and batteries

  1. Electrical and electronic equipment: Old equipment must not be disposed of with household waste (crossed-out wheelie bin symbol). Please hand in old equipment at the collection points in your country. Before handing it in, remove any waste batteries and accumulators that are not enclosed in the equipment, as well as lamps that can be removed without damage. End users are responsible for deleting personal data on old equipment. Our registrations can be found in the company information.
  2. Batteries and accumulators: Batteries and accumulators do not belong in household waste. Please hand in waste batteries at the collection points in your country. The crossed-out wheelie bin symbol means that the battery must not be disposed of with household waste; the symbols "Hg", "Cd" or "Pb" indicate mercury, cadmium or lead.
  3. Please dispose of packaging via the recycling collections provided.

13. Dispute resolution

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board. If you have questions or complaints, you can reach us at any time at [email protected].

14. Final provisions

  1. These terms and all contracts are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which they have their habitual residence.
  2. If the customer is a business, a public-law legal entity or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is Dubai, United Arab Emirates [please check]. We are also entitled to sue at the customer's general place of jurisdiction.
  3. Should individual provisions of these terms be invalid, the validity of the remaining provisions remains unaffected.