Q: Keyboard or trackpad does not respond

Reseat the iPad: Take the iPad out of the case and put it back so it sits firmly. Clean the contacts: Wipe the Smart Connector contacts on the iPad and on the case with a dry, soft cloth. Compatibility: Does the case fit your iPad? You find the model under Settings › General › About. Restart and update: Restart the iPad and update to the latest iPadOS. Bluetooth keyboards: Charge the keyboard, remove it in the Bluetooth settings and pair it again. (Smart Connector keyboards need no pairing.)

Q: The case does not fit my iPad

Check the model: On the iPad under Settings › General › About (model name and model number, e.g. A2696). Compare with the product page: Many iPads look the same but differ by millimetres or in the camera position. Ordered the wrong model? Create a ticket with the invoice and we will find a solution.

Question 1

Keyboard or trackpad does not respond

Accepted Answer

Reseat the iPad: Take the iPad out of the case and put it back so it sits firmly.
Clean the contacts: Wipe the Smart Connector contacts on the iPad and on the case with a dry, soft cloth.
Compatibility: Does the case fit your iPad? You find the model under Settings › General › About.
Restart and update: Restart the iPad and update to the latest iPadOS.
Bluetooth keyboards: Charge the keyboard, remove it in the Bluetooth settings and pair it again. (Smart Connector keyboards need no pairing.)

Question 2

The case does not fit my iPad

Accepted Answer

Check the model: On the iPad under Settings › General › About (model name and model number, e.g. A2696).
Compare with the product page: Many iPads look the same but differ by millimetres or in the camera position.
Ordered the wrong model? Create a ticket with the invoice and we will find a solution.

Covers & keyboards

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