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Charging cart or station has no power

Applies to: Charging carts · Stations & lockers

Please check these points in order:

  1. Socket: Does the socket work with another device? Switch on power strips that have their own switch.
  2. Power cable: Push it in firmly at both ends, at the wall and at the cart.
  3. Switch and timers: If your model has a main switch, is it on? Is the cart connected to a timer or to a socket that is switched off at night?
  4. Fuse: Has a fuse or the residual current device (RCD) tripped in the room? This can happen when several carts share one circuit.
  5. Restart: Unplug, wait 60 seconds, plug back in.

If the cart still has no power, please do not open the housing. Create a ticket with the serial number (inside), and we will help you quickly.

Problem not solved?
Our support assistant can help further, or create a ticket right away.
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